YOUR INFORMATION

Privacy, considered.

What stays on your device

Your bag, saved pieces, preferred size and whether you left a product heart are stored in your browser. You can clear your selections at any time from Your preferences. The site does not use advertising trackers or third-party analytics.

When you contact us

We store the name, email, message and product selection you send, along with the time of your enquiry, so the house can respond. Web chat stores your conversation and a private access token in this browser tab so you can receive replies from our team. Depending on our manager setting, conversation messages are delivered to ONURI's private Google Workspace space or through Twilio SMS to authorized managers' mobile phones so they can reply. SMS includes your name and message, but not your email address. We do not collect payment details or subscribe you to marketing.

Reviews and appreciations

A submitted review stores your name, email, rating and comment for moderation. Your email is never published, and your displayed name is shortened. Reviews appear only after approval. Testimonial use requires the separate permission shown on the review form. Product heart counts use a random browser token; the public count does not identify you.

Operating the site

Our hosting server processes connection information to serve pages and prevent abuse. Enquiry and web chat records are kept for up to 90 days on our server, unless removed earlier following your request. Reviews are kept while they remain relevant to the product or until you request removal.

Virtual try-on

When you upload a photo, ONURI stores it on our private server and sends it over HTTPS to our local GPU studio. The studio combines it with your selected garment and one pose reference from ONURI’s Fashion Poses inventory to make your preview; prepared copies of the pose reference, selected product and customer photo are stored on our private server for administrator quality review. Temporary photo and result files in that studio are removed after the result reaches our server. A resized copy stays in this browser tab during the session so you can compare it with the result or use it again. The original upload is removed from our server after processing, or after 24 hours if it cannot be processed. Prepared comparison inputs are available only to authorized ONURI administrators for up to 30 days, then deleted. Unsaved results remain on the server for up to 30 days. Images you explicitly save to an account remain available there until you request deletion. Some older previews made by our previous local studio may also have a file-ID copy retained there for retrieval; contact ONURI to request its deletion. Earlier previews processed on a US io.net VM had their temporary files removed after the result reached our server. Account email and password credentials are stored to support sign-in; the password is stored as a secure hash. No payment information is collected.

Your choices

To request access to, correction of, or deletion of an enquiry, chat or review, contact the house using the same email address you used to submit it.